Have you got an old pair of worn out Leicas,
but don’t know if they’re too far gone to fix? Well here I find out ...
Sending a Pair of worn out Leicas in
for repair
I’d previously tested Swarovski’s repair service and found it
excellent, a major selling point if you use binos a
lot in the field. This time it’s Leica’s turn.
Unlike last time, I didn’t have any Leicas
in need of fixing, so I had to buy some for this investigation. The pair I
chose were an old pair of Trinovid 7x42 BNs – a pair
of binos with a good reputation for no-nonsense
ruggedness and ease of use, in a format I wanted to try.
The Binoculars
The 7x42 BNs cost me the princely sum of £66, not a lot for
this model which would normally go for around £500 in excellent condition. The
reason is that this was perhaps the most worn out pair of binoculars I’ve seen –
not really abused or damaged, you understand, just completely worn out by
constant use. Their objectives were heavily scratched, their armour worn and damaged
at the bridge. But the main reason they couldn’t be used was the focuser, which
no longer worked to infinity (or even close).
On the positive side, using the dioptre to focus the right
barrel suggested the eyepieces and objectives were usable, despite the
scratching (though the image was oddly washed out as the result). There was no sign
of mould or internal fogging and the collimation was still fine too.
You can see the condition of the binoculars as I bought them
in the images from the original listing below.
The objectives were scratched to hell – how many times had
these been wiped??
Return and Repair Quote
Having dug around on the Leica website, I settled on sending
a quick email to: Customer.Care@leica-camera.com.
I more or less immediately received an automated reply. I was asked to send
them to the Leica factory in Portugal, which is now dealing with repairs. I
sent the binos myself using Royal Mail tracked, but
could possibly have got Leica to collect them.
After about two weeks I received a confirmation of receipt
and another week after that a quote for the repairs:
The quote gave some interesting insights. The eyepieces weren’t
too bad, but they intended to replace them anyway. Also, those eyepieces are
much more expensive than the objectives, which seem amazingly cheap at just €25 per cemented
doublet (no fancy multiple elements or ED glass in these). Overall, the parts
were cheaper than I had expected and I thought the labour quote was reasonable
too.
Still, the total was a bit more than I’d hoped, (though note
that final figure of €603.44
does include the €184.25
for labour and €15 shipping), even though the final cost would likely be about what they would be
worth for resale.
Exchange Offer
I might have gone ahead with the quoted repairs, had it not
been for an interesting and unexpected offer of an alternative. As part of the
quote, the customer service representative had written the following:
Dear Leica Customer, Due to the extended work needed and the
high costs involved to repair your device, we also would like to propose you an
exchange to the new model TRINOVID 8x42 HD (40318) with 30% discount. The price
for the new device would be 782,28 EUR (incl. VAT). Please note that your old
device would then become property of Leica Portugal S. A. In case of an
exchange we would not charge any shipping costs. Please inform us how we should
proceed. Thank you in advance for your answer. Kind regards, Cristiana Gomes
Leica Customer Care
Now, this is
where it got interesting. The quoted price for a pair of new Trinovid 8x42 HDs was roughly the price I could get them
for with a bit of discount here in England and it wasn’t a model I particularly
wanted anyway. But it made me wonder if I could get a similar discount on a
rather different model, one I really wanted and that wasn’t available
discounted. Here’s how I replied:
Dear Cristiana,
Thank you
for the estimate, however the cost of repair would unfortunately be too high.
I would be interested in the discount for a new
pair, but would prefer a 7x magnification like the original Trinovids.
Would it be possible to part exchange my old
7x42 BNs for the 7x35 Trinovids with a discount
instead??
Thanks and kind regards, Roger
It was a bit of a cheeky request, seeing as the
7x35s are a more expensive model and only available at selected Leica stores. Worth
trying my luck though, as that was a model I had
auditioned at the Leica Store in Oxford Street in London and immediately wanted
to own. So I was thrilled when they replied that I
could indeed have a pair of the 7x35s for €1022, a useful 30% discount over the
UK price.
It took a while for them to arrive because they
weren’t in stock, but eventually I duly received a superb pair of brand new retro Leica Trinovid
7x35s (review to follow, but spoiler alert – they’re great!)
Summary
The moral of this story is that it might not be
worth sending a pair of Leicas as totally worn out as
these were in for repair, because the costs amounted to roughly what a renovated
pair would cost to buy. But the binos I chose were much
more worn than most and in hindsight I should have chosen a less totalled pair.
To be clear, the problem was the amount of work
required, not Leica’s customer service - the labour and parts costs were very reasonable.
If, say, the eyepieces had still been in good condition, the price would
have been well within budget for a completely renovated pair fresh from the
factory.
As I’ve said before, this repairability is the reason
why you’d still buy European Alpha binos like Leicas over a pair of equally good ones made elsewhere. Meanwhile,
offering an alternative option of a 30% discount against a new pair is sensible
marketing that leaves everyone a winner.
Unless your Leicas are
completely worn out, getting them repaired is likely to be an excellent option.
If they’re too far gone, a nice discount on a new pair is a good result too.